TheBigVitShop - Trading Terms and Conditions.

Targets & Agreement.

At TheBigVitShop, (BigVits), we target standards of Customer Service we would wish to receive from others, but rarely do so.

Below we specify our Trading Terms and Conditions. If for any reason you do not agree with any of these conditions, but still wish to purchase goods, you first must receive from us an original signed document stating any agreed variation. In the absence of such variation, these terms & conditions prevail and your agreement to them is confirmed by the act of placing an order.

Pricing & Payment.

All payments are required in £ (Pounds) Sterling.
Accepted methods of payment are detailed at the checkout. These include MasterCard, Visa and Paypal.

Other methods of payment may be made available in certain circumstances but must be agreed before purchase by contacting info@BigVits.co.uk

Prices displayed on the BigVits website will be the prices charged while stocks last.
BigVits reserve the right to change prices without notice.

Delivery

Dispatch is targeted as the same day, or, the next business day following payment being received. BigVits dispatch operations normally work 6 days per week but do not work on Bank Holidays.
In the unlikely event that BigVits will not be able to dispatch an order within 4 working days, if this ever becomes apparent, you will be immediately contacted by email and offered a full refund.
All shipping is charged as per shipping weights shown in the cart and as displayed on individual item listings. See the section on 'Shipping & Delivery' for up-to-date information on weights, costs and shipping methods.

Shipping prices are charged at the cost price of the Postal/Carrier service chosen plus VAT.
Currently you are not charged any contribution towards packaging or dispatch fees.

Please Note: Many vitamin tubs will not easily fit through letter boxes and it is the responsibility of the customer to give a satisfactory delivery address where delivery can be accepted.

All postal items are shipped with a Royal Mail Certificate of Proof of Posting.

Delivery Delay or Lost Items

BigVits are unable to guarantee the delivery time of Postal/Carrier services as this is out of their control. If there is any delay or problems with the delivery of your goods, BigVits will supply a copy of the "Certificate (proof) of Posting" but beyond that, BigVits are unable to accept any responsibility for delays or loss caused by the Royal Mail until the Royal Mail's "claims waiting time" has expired. For domestic UK post, this is currently 15 working days beyond expected delivery date. That is essentially 4 weeks after shipping before BigVits are able to make any claim against the Royal Mail on your behalf.
For domestic orders, on your part, if your items have not been received within 7 days, please contact your local postal delivery depot to check that your postman has not forgotten to leave a "while you were out card" and then, if your order has still not arrived after 4 weeks, notify BigVits who will make a claim on your behalf and replace or refund your order.

Correspondence

If you need to communicate with BigVits regarding your order, please always quote the invoice number given on your "Order Confirmation" or "Despatch Confirmation". This will help speed up the response to your email. BigVits try to respond to all emails by the following working day. If you have a SPAM security system, please list BigVits.co.uk as a contact or you may not receive despatch notifications.

Pricing and Contract

Price and availability is subject to change without notice.
A contract will not exist between the customer and BigVits until an order is paid and goods availability is confirmed.

Whether a purchase is completed or not, any dispute or claim arising from a transaction with BigVits will be limited to the total purchase price of the goods involved.

Return of goods.

BigVits operate a full no-quibble returns policy. However, because of the nature of the product, returns can only be accepted if the security seals are intact.

Before returning any item, please contact info@BigVits.co.uk by email and you will be sent the relevant returns address and authorization number.

The goods must be returned to the address given on issue of the returns authorization number.

When the returned goods are received in good condition, a refund will be issued for the full price of the item but excluding any shipping costs. It is recommended that you send returns by recorded delivery.

Returns can only be accepted within 30 days of the date of the original order.
Goods which are ordered specially from the manufacturers at the request of the customer, cannot be returned and such special orders are made on that condition.
These conditions do not affect your statutory rights.

Limitations of use

Products sold by BigVits are not intended to diagnose, treat, cure, or prevent any disease.

BigVits do not manufacture the goods sold and rely totally on the accuracy of the information given by the supplier.

BigVits cannot give medical opinions or advise customers and no comment or entry in this site or in any communication from BigVits may be taken as such.

Customers must rely on their own expertise and that of their personal advisors as to the use and suitability of products purchased. Customer should always carefully check all the details printed on the tub before opening the product.

Providing a product for sale does not imply BigVits' recommendation of that product or its suitability for any use or it's effectiveness.

Items shipped outside of the United Kingdom are on the understanding that the customer has investigated the import regulations of their country and are requesting products, sizes, quantities and values which fall within the regulations of the county to which they request their order to be sent. If any package is rejected by the import authorities of the customers country, the customer will be responsible for any loss or costs incurred.

Testimonials are the views from persons purporting to be users of the product in question and are not a Medical Opinion.

Complaints & Customer Care.

The BigVits team are passionate about customer care but being human can make an occasional error and this must be accepted. If we do make a mistake, please tell us and we will do all within our control to remedy the situation.

If you have any problems or concerns about the service you have received, please contact us immediately by email at info@BigVits.co.uk giving your invoice number and details of your concern together with an email address and telephone number at which you can be contacted during working hours GMT.