Returns Policy

At Bigvits we want you to love your products but if you’re not happy for any reason, we do offer a 60 days ‘no quibble’ refund or exchange.

To Return a Product to Bigvits From the UK

For UK customers only:

1) Ring our UK office on +44 1377 253000 and they’ll arrange to send out a free, return label to you. Please have your invoice/order number ready when you call.

or

2) Email us at info@bigvits.co.uk with your invoice/order number, product name, and your postal address and we will post you a free return label.

3) The UK customer can now post the order they wish to return, via recorded delivery, (including the invoice number) to the address below.

4) Upon receipt of the returned order, the Bigvits team will check the return.

5) The Bigvits team will email you when the refund is processed.

 

To Return a Product to Bigvits From Mainland Europe

Note – For all European orders (non-UK), Bigvits will only refund the price of the supplement. Bigvits will not refund return shipping/postage costs for orders from outside the UK.

For all European customers only:

1) Email us at info@bigvits.co.uk with your invoice/order number, product name, and your postal address.

2) Bigvits will email you a let you know if the refund is approved.

3) The EU customer can now post the order they wish to return, via recorded delivery, (including the invoice number) to the address below.

4) Upon receipt of the returned order, the Bigvits team will check the return.

5) The Bigvits team will email you when the refund is processed.

 

Bigvits Refund Conditions:

To receive a full refund or product exchange:

  • All items must be sent recorded delivery to our address below.
  • The customer must provide the invoice/order number.
  • The item must be sealed, unopened and in new condition.
  • Our policy lasts 60 days from purchase date. If 60 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

Bigvits Postal Address

Bigvits Returns
6 Maclaren House
Skerne Road
Driffield
YO25 6PN